Contact Information

If you have any questions regarding product information please contact info@chatchada.com or 1.800.3180748

www.chatchada.com
11176 Westminster Avenue unit F
Los Angeles, CA 90034

To expedite your request, please provide product information.
 
Shipping Policy

Chatchada.com will ship throughout the United States including Alaska & Hawaii via FedEX, UPS and USPS. Customers will receive a tracking number via email once your package is shipped. The packages are insured shipments.   However, Chatchada.com will not be responsible for purchases that decline delivery signatures. Please email us at info@chatchada.com with any questions regarding your shipment.

Chatchada.com will accept orders from Canada with minimum shipping charge of $18 . Currently, Chatchada.com will not accept international orders.

Effective April 2006, free shipping will apply only to purchases $100 and over, excluding shipping and tax.   Standard shipping charges will apply to all purchases under $100.

 
Return Policy

CHATCHADA.COM is committed to providing quality in design and manufacturing in our collection. Our collection is design focused so we take the selection process seriously. And we want to ensure your satisfaction with our product and service. Within 15 days , if for any reason you would like to return or exchange your new and unused purchase, notify us via email at info@chatchada.com. Returns and exchanges will only be accepted if we are first notified via email. Then for your convenience, a prepaid return mailing label will be emailed or mailed to you. The cost of the return mailing label will be deducted from the refunded amount. Simply return it in its original packaging using this label. Upon our receipt of the package, we will gladly refund the amount charged to your credit card for the purchase, excluding the original and return shipping charge. As an alternate, you may return ship the purchase back to us at the address below. We suggest insuring your shipments, as CHATCHADA.COM will not be responsible for any damage incurred during return shipment of purchases.

For product exchanges, we will gladly replace it with another selection and charge or refund your credit card the product price difference. Notify us within 15 days via email at info@chatchada.com with the name of the replacement item. Purchases may only be exchanged once.

Returns and Exchanges will not be accepted 15 days after receipt of your purchase.

Unauthorized returns are subject to a 15% restocking fee.

Original shipping costs ($8.50) will not be refunded or credited under any circumstances. Any purchases/exchanges due to returns are not covered under the free shipping offer. Return shipping, payment of return shipment, and any subsequent damages from return shipping are the responsibility of the customer, unless otherwise stated.

Credits are good for a period of 12 months following issuance.

A refusal of shipment is billable for both return and original shipping costs.

Damage claims on shipped items must be made within 10 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after 10 days.

Clearance Sale Items are final, no return or exchange.

 

Our Address:
Chatchada.com
11176 Westminster Avenue unit F
Los Angeles, CA   90034

 
Privacy Policy

Chatchada Store has created this privacy statement in order to demonstrate our firm commitment to privacy.

  • We do NOT store credit card numbers.
  • Personal Information
    We only request personal information (such as your name, address, and e-mail address) if you choose to purchase one of our products. We do not request, collect or store personal information if you merely browse our Web site.
    If you choose to purchase a product and supply the requested information, we never sell, trade, or otherwise share any of this information with any other company or organization.
    Instead, the information you supply is used only for two purposes:
    If you order with a credit card, your address information is supplied to your credit card company to verify that it matches the cardholder billing address.
    Unless you request otherwise, we will use your e-mail address to send you occasional notices of our new designs and specials. These messages may also include other announcements. You can send an e-mail message to info@chatchada.com to be removed from this list if you prefer.
    Chatchada Store does NOT and will NOT share your personal information with third parties. This site contains links to other sites and we can not be held responsible for the privacy practices or the content of such Web sites.
  • Cookies
    Our secure ordering Web site uses "cookies". A cookie is a unique number generated by our server that allows us to track your progress from page to page as you order, and allows you to resume ordering where you left off if you are disconnected.
    Cookies cannot be used to reference any personal information unless you supply it yourself by typing it, and cookies cannot track you once you leave the secure ordering section of our Web site.
    You can use our secure Web site with cookies disabled in your browser if you wish, although you will have to start from scratch if you are disconnected while ordering. In any case, the cookie information is deleted after twelve hours.
  • Encryption
    In order to further protect customer information, certain forms on our web site are run on a secure server, utilizing encryption technology to safeguard all credit card transactions from unauthorized viewing. We use industry-standard SSL encryption.
  • Security
    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use a secure server for orders and any application type forms to protect your privacy. This information is not sold or given to any third parties.
    Choice/Opt-Out
    Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
    This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service: e-mail info@chatchada.com.
    You can send e-mail to info@chatchada.com
    Correct/Update
    This site gives users the following options for changing and modifying information previously provided:
    E-mail info@chatchada.com
    Summary
    These measures, along with our belief that it is up to the individual to determine who receives and what may be done with their personal information, ensure that any information submitted on our site will be kept confidential.
    Contact
    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:
    Chatchada Store
    1.800.3180748 or email us
    info@chatchada.com
 

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Online Security

Chatchada Store maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from chatchada.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Chatchada Store restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
 

 
FAQ

When are credit cards charged for an order?
Credit cards are charged when your order is shipped.

Can orders be placed via telephone?
At this time, we do not take orders by phone.

What if I make a mistake while ordering? How can I correct or cancel an order?
Contact customer service via info@chatchada.com. Orders can be cancelled only if the order has not been processed or shipped.

When are the orders shipped?
All orders are shipped within 1 to 2 business days from receipt of order.

What if my purchase arrives damaged?
Contact us at info@chatchada.com with details of the damage. We will then provide a prepaid return mailing label. Product must be returned in its original packaging.

Do you have any other products not shown on the website?
Currently, our complete inventory is shown on the website. However, we do take orders/suggestions for similar products by the same manufacturer. Simply email us at info@chatchada.com with your request. If possible, we will locate the product and notify you an availability date.

What if a product is out of stock?
While we maintain a consistent inventory, occasionally, orders are placed when the product is out of stock. You will be immediately notified via email if a product is not available and we will make every effort to get the product in a timely fashion. At this time, you can choose to cancel your order or wait until the product become available again.
Any other questions? Email us at info@chatchada.com

Can I place an order from outside the United States?
Chatchada.com will accept orders from Canada with minimum shipping charge of $15 .
Chatchada.com currently do not accept order outside Canada and United States.

What if I do not receive my purchase?
Contact us at info@chatchada.com.  We will investigate the details of the delivery with the shipping agency and provide proof of delivery.   If necessary, a claim will be filed with the shipping agency to recover the cost of the missing purchase. Once the claim is settled, we will either replace your purchase or refund your credit card. Chatchada.com will not be responsible for missing purchases that decline delivery signatures.

External Links
External links on Chatchada.com are used solely for educational purposes. These links to other websites are beyond the control of Chatchada.com. Chatchada.com takes no responsibility for the content or presentation of these websites. Links are added and edited as needed. If you have links you would like to submit or correct, please send an email to the info@chatchada.com

Credit card number
We do not store your credit card number on our server.

Payment Methods
We currently accept Visa, Master Card and American Express. We are working on alternative payment method your future convenience.