Shipping & Delivery
Chatchada.com
will ship throughout the United States including Alaska & Hawaii via FedEX
and UPS. Customers will receive a tracking number via email once your package
is shipped. The packages are insured shipments. However, Chatchada.com will not
be responsible for purchases that decline delivery signatures. Please email us
at info@chatchada.com with any questions regarding your shipment. Effective
April 2006, free shipping will apply only to purchases $100 and over, excluding
shipping and tax. Standard shipping charges will apply to all purchases under
$100..
Credit Card Information
We do NOT
store credit card numbers.
Contact
If you have
any questions about this privacy statement, the practices of this site, or your
dealings with this Web site, you can contact us at:
Chatchada
Store
1.800.3180748
or email us
info@chatchada.com
Returns & Replacements
CHATCHADA.COM
is committed to providing quality in design and manufacturing in our
collection. Our collection is design focused so we take the selection process
seriously. And we want to ensure your satisfaction with our product and
service. Within 15 days , if for any reason you would like to return or
exchange your new and unused purchase, notify us via email at
info@chatchada.com. Returns and exchanges will only be accepted if we are first
notified via email. Then for your convenience, a prepaid return mailing label
will be emailed or mailed to you. The cost of the return mailing label will be
deducted from the refunded amount. Simply return it in its original packaging
using this label. Upon our receipt of the package, we will gladly refund the
amount charged to your credit card for the purchase, excluding the original and
return shipping charge. As an alternate, you may return ship the purchase back
to us at the address below. We suggest insuring your shipments, as
CHATCHADA.COM will not be responsible for any damage incurred during return
shipment of purchases.
For product
exchanges, we will gladly replace it with another selection and charge or
refund your credit card the product price difference. Notify us within 15 days
via email at info@chatchada.com with the name of the replacement item.
Purchases may only be exchanged once.
Returns and
Exchanges will not be accepted 15 days after receipt of your purchase.
Unauthorized
returns are subject to a 15% restocking fee.
Original
shipping costs ($8.50) will not be refunded or credited under any
circumstances. Any purchases/exchanges due to returns are not covered under the
free shipping offer. Return shipping, payment of return shipment, and any
subsequent damages from return shipping are the responsibility of the customer,
unless otherwise stated.
Credits are
good for a period of 12 months following issuance.
A refusal of shipment is billable for
both return and original shipping costs.
Damage
claims on shipped items must be made within 10 days of package arrival. Please
inspect your purchases immediately upon receipt as no claims can be made after
10 days.
Clearance
Sale Items are final, no return or exchange. Our Address:
Chatchada.com
11176
Westminster Avenue unit F
Los Angeles,
CA 90034
